The Nonprofit Outcomes Toolbox: A Complete Guide to Program Effectiveness, Performance Measurement, and Results
Nonprofit organizations are increasingly being asked to report their effectiveness, performance, and results (collectively known as outcomes) to their funders and other stakeholders. In this book, the author explains how nonprofits can implement specific tools and approaches from models used in the corporate sector to increase their capacity and achieve desired results. Using worksheets and examples, he offers structured guidance on how to tailor these tools to a program or organization's particular needs. The book is organized into four main sections: (1) the basics of outcomes and outcome management; (2) specific applications of outcomes management, including planning, capacity assessment, tracking, learning, communicating; (3) use of advanced tools such as the Six Sigma methodology and Balanced Scorecard, and the application of outcome thinking to budgeting and other administrative tasks; and (4) other tools and perspectives, including the nonprofit as a service organization, thinking about value, and problem solving tools.